Frequently Asked Questions

When you make a booking, we reserve a Beauty Therapist or Cosmetic/Registered Nurse just for you. 

No-shows and last-minute cancellations enormously disadvantage our business. 

They also mean that other clients cannot book those time slots with us. 

We employ the very best therapists, and we invest a great deal in further educating them. 

Therefore, we hope that you will appreciate our Booking Policy.  

By making a booking with us, you agree and consent to our booking & cancellation policy.

• A $50 booking fee is required for any treatment booked at the discretion of The Hive Beauty and Wellness staff, to secure your preferred treatment time. 
• Booking fees are non-refundable.  Your booking fee is redeemable against your appointment on the day or can be carried forward to further appointments. Booking fees are held on your clinic account and can be used against any future treatments. Your booking fee will not be refunded under any circumstances once the appointment is scheduled.
• When booking for a treatment with a gift voucher, the booking fee will be taken from the voucher.
• Clients who ‘NO SHOW’ to an appointment that is booked will not receive their deposits back or have it forwarded to another treatment.

• We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time to another client.
• If you have a scheduled appointment, you will be sent an SMS reminder before your appointment. The reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them. In the case of a ‘NO SHOW’ or a last-minute cancellation (within 24 hours), your booking fee is forfeited and you will be charged 50% of your appointment total.
• Cancellations must be made via text or phone call only. Our social media channels are not checked regularly during business hours, therefore, any cancellations made via social media will not be honoured.
• Your booking fee will be held for your next booking. However, if you do not provide us with 24 hours’ notice or you fail to turn up for your appointment, your fee will be forfeited.
• We cannot accept phone messages left on public holidays as sufficient notice. Please email Brooke@Thehivebeautyandwellness.com.au if you wish to reschedule your booking over a public holiday weekend.

Product refunds and exchanges are not applicable for change of mind.

Allergic reactions to products will require proof in the form of photographs and assessment in person by our Registered Nurses. It is at the discretion of the product manufacturer whether they will refund or replace a product that may have caused an allergic reaction.